Frequently Asked Questions
Q: How long will it take for my order to ship, and when can I expect to receive it?
Order processing times vary by brand, ranging from same-day to 1-2 business days. Rarely, unforeseen delays may occur, affecting shipment times. Typically, orders are delivered within 4-7 days. If a longer delivery time is expected, it will be indicated on the product page. We pride ourselves on offering the fastest processing and shipping times in the industry, along with highly responsive customer service.
Q: Which payment methods do you accept?
We accept the payment types listed below:
- Visa
- Mastercard
- Apple Pay
Cash, money orders, checks or any other forms of payment are not accepted.
Q: What is your return policy?
We offer a 30-Day Money Back Guarantee on all items. Details can be found in our 30-Day Return Policy at the bottom of the page.
Q: What is your cancellation policy?
You can cancel any order for a 100% refund before it has shipped out. Please notify us immediately at support@myloungeessentials.com if you would like to cancel your order. Once the order has shipped, it is subject to our 30-Day Return Policy.
Q: What if my product is damaged?
Please inspect the packaging of your item(s) upon delivery. If any damage is noticed, including damage to the box, please make a note of it when signing for delivery. If you're unable to open the package during delivery but suspect damage, write "suspect damage" on the delivery receipt. If your item(s) arrive damaged, please send photos to support@myloungeessentials.com for a replacement or compensation.
Q: How do I place an order?
To place an order online, click "Add To Cart" on your preferred product and proceed to checkout. Enter your shipping and billing information and complete checkout. For phone orders, call us at 1-888-853-3885 (toll-free) for immediate order confirmation and processing.
Q: How do I know when my order will ship?
Upon placing your order, you will receive an email confirmation with credit card authorization and shipping/billing information. You will receive another email once your order has shipped, including a tracking number. If an item goes out of stock, you will be notified within one business day via email or phone.
Q: Will you send an order confirmation via e-mail?
Yes, an order confirmation email will be sent to the address provided for each order. We recommend printing and saving the email for your records. Please ensure your email address is correct to receive order confirmations.
Q: Do you charge sales tax?
We are located in Wyoming and only charge sales tax for orders shipped within Wyoming, potentially saving you money compared to ordering from elsewhere.
Q: Can I change my order? Yes, you can change your order at no cost by emailing us at support@myloungeessentials.com before shipping. Any price difference will be credited to your card or invoiced separately. For immediate assistance regarding your order, email support@myloungeessentials.com or call 1-888-853-3885 (toll-free).